Once your order has been shipped you will receive a confirmation email with a tracking number.You can also use the Track my Order feature at the bottom of our homepage.

We gladly accept payments from American Express, Diners Club, Mastercard and Visa, as well as Apple Pay, Google Pay and PayPal.

Currently Rhubaia does not offer free delivery. Standard shipping rates apply for all orders.

You order can be cancelled prior to shipping. Once an item has been shipped, unfortunately no cancellations will be permitted.

Please send an email to support@rhubaia.com for assistance or reach out to the courier directly if you wish to make any changes to your delivery address.

Currently we only offer shipping to the USA, Canada, the United Kingdom, the European Union, and Australia.

If you have received the incorrect product, or your product is damaged, please submit a product return via the Returns & Exchanges Page.

Refunds will only be made for physical clothing items and may be subject to a processing fee. Virtual items, gift cards, and shipping fees are not refundable.

Refunds will depend on the bank/payment method being used. Kindly allow 5-7 days for your refund to reflect in your account. If you have not received your refund after this period, please send an email to support@rhubaia.com and we will investigate the matter.

You will be eligible for a refund, if you cancel your order before it has been shipped, or you are returning a damaged or incorrect item. Once an item has been shipped, we cannot refund or cancel the order. To complete a product return, pleasesubmita return via the Returns & Exchanges page.Kindly note that we are unable to refund any shipping fees, virtual items or gift vouchers, and any cancellations are subject to processing fees.

For our returns policy, please visit our Returns Policy.

To return an item, please complete the form on the Returns & Exhanges page.

Exchanges may be made, however shipping costs will be for the customers account.

At this stage Rhubaia does not have any physical store locations.

Sale and discounted items are not eligible for exchange or return.

The customer will not be charged any fees for returning damaged or incorrectly received items. In the case of exchanges, the customer will be responsible for any shipping fees.

Each Rhubaia product has its own care instructions. Kindly refer to the product label on your garment or visit the Products Page on our website.

For more information on our fabrics, please visit Fabrics

Our products are designed in Canada, and are ethically manufactured in the pristine valleys of Himachal Pradesh, India.

Currently we do not hold any fabric certifications, however all our fabricsare responsibly sourced, natural materials that consider quality and environmental care.Ourfabrics are chosen for their durability, elegance, andlow impact. Even our Corozo buttons reflect our commitment to biodegradable, eco-friendly materials.

Yes, all our products have a size guide. Please check carefully prior to placing your order.

Virtual items are exact digital replicas of the Rhubaia pieces, created to be used exclusively on the Rhubaia Mobile Application.

The virtual item can be purchased and downloaded into your virtual closet located on the Rhubaia Mobile App. The Rhubaia digital garments are designed to support confident planning, conscious experimentation, and zero-waste fashion decisions.

Shipping will be calculated based on your location. Please refer to the following table for estimated shipping costs.

At this stage Rhubaia does not have any physical store locations.

Currently we only offer shipping to the USA, Canada, United Kingdom, the European Union, and Australia.

Unfortunately unexpected delays do occur. Please email support@rhubaia.com, or contact the courier directly for more information.

Confirm that you have entered the promo code correctly, and that it is still valid. Alternatively please send an email to support@rhubaia.com for further assistance.

Promo codes cannot be used in conjuction with other promotions, discounted or sale items. Only one promo code per purchase can be redeemed.

Currently Rhubaia doesn't not have any loyalty or membership programs.

Yes, you can purchase a RhubaiaDigital Gift Card from our store. We currently offer our gift cards in denominations of $10, $25, $50, and $100. You have the option to conveniently send the gift card to the person directly from our store, which they will receive via email.

For any queries, you can contact us on support@rhubaia.com.Alternatively,you can contact us via our Contact Page ,or via our Chat facility on our website.

Sign up to our newsletter to stay up to date with the latest Rhubaia news.

Please refer to our Privacy Policy

Content creators must be over the age of 18.

Persons from the USA, Canada, the United Kingdom, the European Union, and Australia are all invited to join our content creator program.

To apply, please visit the Become a Creator page and complete the application form.

To join Rhubaia as a content creator you will need to:

• be over the age of 18. 
• have +2k followers on Instagram and/or TikTok.
• Be passionate about creating content. 
• Have a love for sustainable fashion and innovative technology.
• Be a resident of the eligible countries/regions. 

As a content creator you have the potential to:

• Earn Exclusive discounts and rewards. 
• Gain Early access to Rhubaia's sustainable apparel and new releases.
• Feature groundbreaking AI-powered fashion tools.
• Shape the future of fashion through hybrid, low-waste fashion. 
• Collaborate with a brand committed to elegance, innovation, and sustainability. 

The First Responders Program isRhubaia'sway of giving back to our local heroes. We are offering exclusive discounts to First Responders, including but not limited to, Police Officers, Fire Fighters, Paramedics and Emergency Responders. To join, simply sign up via the First Responders Page.

First Responders from the USA, Canada, Mexico, the UK, the EU, and Australia are all invited to join our First Responders Program.

First Responders will benefit from exclusive discounts to use when shopping at Rhubaia.

To sign up, visit First Responders and complete the form and attach the necessary supoorting documents.